AOShield Solutions Inc.
We are very proud of the consistently high levels of customer service that we achieve. Our aim is to let you get on with what you do best, whilst we get on with what we do best.
Who Are We
Provider of I.T. solutions, tailored software solutions and technical support services to small and medium sized businesses in Canada since 2009. Our clients include small and medium sized legal firms, real estate agencies and commercial clients.
We aim to provide the highest level of service to our clients and ensure that they are satisfied with our work. We will provide trained and experienced technicians to deal with any issues you may have in a convenient and timely manner.
What We Do
Our 6-D Process
Before you can fix a problem, you need to know what the problem is, and what the perfect solution needs to be.
We sit down with you and discover what you are currently doing, what you want to do, and what your end goal is.
The next step is to define the problem as detailed as possible, so that we are all on the same page.
Depending on the problem, we will define a solution and map it out for you, step by step.
Once we are certain that everyone is literally on the same page, we will custom design a solution for you.
Depending on the requirements, that may involve designing a new mobile app or upgrading your infrastructure.
Next step in the process is to develop the specific custom solution for you.
This may mean developing a wireframe version of your new website, or developing a step by step plan for your infrastructure upgrade.
The design will be followed to ensure the solution is 100% compliant with the requirements defined.
This is where everything starts to get real for you, the client.
We will deploy a live version of your solution, so that you can see first-hand how the solution will work, honk the horn and ring the bells.
At this stage the solution will be in greyscale, so as not to confuse you with the complex details, but to let you see how it works in real time.
Once we are satisfied that you are delighted with your new solution, and only then, will we hand you the keys.
But we don’t just hand you the keys and let you drive off into the sunset, we will work with you so that you and your staff are all completely familiar with the solution, and are happy to recommend us to your business partners!
Why Choose Us?
Our strength comes from our team of knowledgeable and reliable experts who are constantly updating their skills to service your needs.
Our project managers act as a focal point for all your project-related needs. Project managers are involved in the entire project lifecycle to plan, organize, control and deploy key milestones, deliverables according to your goals. Plus all AOShield’s projects are supervised by our CTO, who is responsible for processes audit and enforcement, as well as for measurement of existing processes against established metrics and process improvements analysis and implementation.
Our technical support technicians are available all around the clock to ensure your systems are running smoothly and assist you with any problems that might arise during the day or night. You can call our help desk or submit a ticket via the technical support portal or email and a member of our team will quickly get in touch.
Being clear about the results we’re striving to achieve is motivating and focusing. We get everyone’s energy aligned toward the same end goal. Collaboration is easier, and so is decision-making when problems or difficult choices arise.
At AOShield, we’re in the business of enabling organizations to easily transition to the digital world. Besides having a supercharged platform with countless features, we know the other key to enabling success is providing world-class customer support.
Our Customer Success team takes something everyone dreads– calling for help with your product– and turns it into a delightful, productive experience. We’re confident that our team will always have your back when you need it. Don’t just take our word for it, we’ve got the numbers to back it up.
We are dedicated to maintaining knowledge that supports our work so we are always up to date with all the latest developments in the Internet and the Open Source Community.
AOShield Solutions Inc. is always in search of new ways to enhance your infrastructure and deliver economical support. We also encourage our clients to be pro-active about gaining new skills to reduce dependence on suppor
Our strength comes from our team of knowledgeable and reliable technicians who are constantly updating their skills to service your needs.
We are dedicated to solving your problem through diagnosis, management and communication. We are aware that your IT needs are often integrated with your business objectives.
Would you like to start a project with us?
It’s simple. Give us a call today!